Use the technical-service route when you need help with equipment repair or maintenance. An equipment-purchase inquiry is a different conversation.
Choose the right contact
For local technical service, call 604 247 1991. You can also review the Technical Service & Repair page and submit a service inquiry. If an equipment issue is disrupting your practice, explain that when you call; submitting a form does not confirm a technician appointment.
Prepare a clear description
- Identify your practice and location.
- Name the equipment and model, if known.
- Describe what happened and when it started.
- Record any displayed error message without including patient information.
- Explain the effect on your practice and how the service team can reach you.
Confirm the follow-up
Ask who will respond and what the next step is. Confirm scheduling, service scope and any estimate directly with the team. For planned maintenance, ask about a programme suited to your equipment.
The contact page also lists the National Repair Centre and Patterson Technology Center for their respective support routes.
